FAQ

How do I place an order?

Placing an order through www.jskeuc.com is simple.

Step 1 – Add products to your basket

Browse the products available on our website, select the options you require, such as size, colour or quantity where applicable, and click “Add to Cart”.

You can continue shopping or proceed to checkout when you are ready.

Step 2 – Review your shopping basket

Before proceeding to checkout, please review:

  • the products selected;

  • product options;

  • quantities;

  • prices;

  • applicable discounts; and

  • estimated delivery charges.

You can update or remove products before placing your order.

Step 3 – Proceed to checkout

When you are ready, select the “Checkout” button.

Where available, you may also be able to use an express payment option such as PayPal or Apple Pay.

Available payment methods may vary depending on your device, location and checkout configuration.

Step 4 – Enter your customer and delivery information

During checkout, you will be asked to provide information such as:

  • email address;

  • full name;

  • delivery address;

  • billing address, where required; and

  • telephone number, where required for delivery.

Please check your delivery address carefully before continuing.

Step 5 – Apply a discount code

If you have a valid promotional or discount code, enter it into the “Discount Code” or equivalent promotional field during checkout.

Select “Apply” and check the order summary to confirm that the discount has been successfully applied before completing payment.

Discount codes are subject to their individual terms, expiry dates and eligibility requirements.

Step 6 – Select delivery and payment

Choose your available delivery method and then proceed to payment.

Enter the required payment information and check that your:

  • delivery details;

  • billing details;

  • items;

  • quantities;

  • discounts;

  • delivery charges; and

  • total price

are correct.

Step 7 – Place your order

Once you have reviewed all information, select the button confirming that you wish to place and pay for your order.

After your order has been successfully submitted, you should see an on-screen confirmation and receive an order confirmation email.

Please retain your confirmation email for your records.

If you experience difficulties during checkout, contact:

service@jskeuc.com

What if an item is missing or I receive the wrong product?

If your parcel contains an incorrect product or an item is missing, please contact us at:

service@jskeuc.com

Please provide:

  • your order number;

  • your name;

  • the email address used for your order;

  • details of the missing or incorrect item; and

  • clear photographs of the parcel and products where relevant.

Once we verify the issue, we will arrange an appropriate solution at no additional cost to you.

Depending on the circumstances, this may include:

  • sending the correct item;

  • sending a replacement;

  • refunding the affected item; or

  • another appropriate remedy.

If you receive an incorrect item and we confirm that you do not need to return it, you may keep or dispose of it as instructed.

If a return is required because we supplied the wrong item, we will provide appropriate return instructions.

Your statutory rights are not affected.

How do I know that my order has been successfully placed?

After your order has been successfully submitted, you will normally receive an Order Confirmation email.

The confirmation should include information such as:

  • your order number;

  • products ordered;

  • quantities;

  • delivery details;

  • payment summary; and

  • total order value.

If you do not receive an email shortly after placing your order, please:

  1. check your spam or junk folder;

  2. confirm that the email address entered at checkout was correct; and

  3. contact service@jskeuc.com if you still cannot locate your confirmation.

Can I change an order after placing it?

If you need to change:

  • a product;

  • size;

  • colour;

  • quantity; or

  • delivery information,

please contact us as soon as possible after placing your order at:

service@jskeuc.com

We will make reasonable efforts to accommodate your request if your order has not yet entered processing or dispatch.

Once an order has been processed or dispatched, we may no longer be able to amend it.

If we cannot make the requested change, your applicable cancellation or return rights will remain unaffected.

How do I add items to my basket?

To add a product:

  1. Open the product page.

  2. Select any required options, such as size, colour or quantity.

  3. Click “Add to Cart”.

  4. The product will be added to your shopping basket.

You can then continue shopping or proceed to checkout.

How do I view my shopping basket?

Select the Cart or shopping bag icon displayed on the website.

Your basket will show the products currently selected.

From the basket page, you can normally:

  • review products;

  • change quantities;

  • remove products;

  • check prices;

  • review discounts; and

  • proceed to checkout.

How do I remove an item from my basket?

Open your shopping basket by selecting the Cart icon.

Find the item you would like to remove and select “Remove”, the bin icon or the equivalent option displayed beside the product.

Your basket total should automatically update after the item is removed.

How do I change the quantity of an item?

Open your shopping basket and locate the relevant product.

Use the quantity selector or “Quantity” field to increase or decrease the number of units required.

The basket total will automatically update to reflect the revised quantity and price.

Prices for UK customers are displayed in GBP (£) where the UK version of the Site applies.

Which browsers are recommended?

For the best website experience, we recommend using a recent version of one of the following browsers:

  • Google Chrome;

  • Microsoft Edge;

  • Apple Safari; or

  • Mozilla Firefox.

Using an outdated browser may cause some checkout, payment or display functions to operate incorrectly.

What payment methods do you accept?

Depending on availability at checkout, we may accept payment methods including:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

Additional payment methods may be displayed during checkout.

The payment options actually shown on the checkout page at the time you place your order will determine the payment methods available for that transaction.

All amounts payable on the UK version of the Site should be displayed in pounds sterling (GBP) unless clearly stated otherwise.

How do I pay using PayPal?

If PayPal is available for your order:

  1. Add the products you wish to purchase to your basket.

  2. Proceed to checkout.

  3. Select PayPal as your payment method.

  4. You will be directed to PayPal to authorise the payment.

  5. Follow the instructions displayed by PayPal.

  6. After successful payment, you should be returned to our website and receive an order confirmation.

Please ensure that the delivery address and other information associated with the transaction are correct before confirming your payment.

How do I use a discount code?

To apply a promotional code:

  1. Add your chosen products to your basket.

  2. Proceed to checkout.

  3. Locate the “Discount Code”, “Promo Code” or equivalent field.

  4. Enter your code exactly as provided.

  5. Select “Apply”.

  6. Check your order summary to make sure the discount has been applied before placing your order.

A promotional code may not work if:

  • it has expired;

  • the minimum order requirement has not been met;

  • the products are excluded from the promotion;

  • the code has already been used;

  • the code is restricted to certain customers or regions; or

  • another promotion cannot be combined with it.

The applicable promotion terms will take precedence.

What is your Returns & Exchanges Policy?

Please refer to our Returns, Exchanges & Refund Policy for full information about:

  • change-of-mind returns;

  • the 180-day extended returns policy;

  • exchanges;

  • refunds;

  • damaged products;

  • faulty products; and

  • incorrect orders.

For most qualifying online purchases, UK consumers generally have a statutory right to notify the trader of cancellation within 14 days after receiving the goods, subject to statutory exceptions.

Faulty, misdescribed or unsuitable goods may also give rise to separate statutory remedies. UK government guidance confirms that consumers are entitled to appropriate remedies when products are faulty, not as described or do not perform as they should.

Nothing in our voluntary return arrangements limits your statutory consumer rights.

How do I return an item?

Please contact:

service@jskeuc.com

before sending a return.

Provide your:

  • order number;

  • product details;

  • reason for return; and

  • photographs where relevant.

Our customer service team will provide the appropriate return instructions.

Please do not send products to an address that has not been confirmed for your return.

What is your cancellation policy?

Before dispatch

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at:

service@jskeuc.com

If the order has not yet entered processing or dispatch, we will make reasonable efforts to cancel it.

If your order has already been dispatched, it may no longer be possible to stop the parcel in transit.

Your UK statutory cancellation rights

Our pre-dispatch cancellation procedure does not replace your statutory rights.

For most goods purchased online, UK consumers generally have 14 days after receiving the goods to tell the seller that they wish to cancel, followed by a further period to return the products, subject to applicable statutory exceptions.

Please see our Returns, Exchanges & Refund Policy for complete information.

Is ordering online secure?

We take reasonable technical and organisational measures designed to protect information submitted through our website.

Information transmitted between your browser and our Site may be protected using secure encrypted connections such as SSL/TLS where applicable.

However, no website, payment system or internet transmission method can guarantee absolute security.

For additional information about how personal data is protected and processed, please review our Privacy Policy.

Is it safe to use my credit or debit card on the website?

Payments are processed using secure payment technology and, depending on the payment method selected, may be handled by authorised third-party payment providers.

We use encrypted connections where appropriate to help protect information transmitted during checkout.

For your security:

  • never send complete card information by ordinary email;

  • check that you are using the correct website before entering payment details;

  • keep your device and browser updated; and

  • contact your card provider immediately if you notice an unauthorised transaction.

We do not claim that any internet-based payment system is completely risk-free.

Is my personal information kept private?

We treat your personal information in accordance with our Privacy Policy and applicable UK data protection requirements.

Personal information may need to be shared with appropriate third parties where there is a lawful basis and where reasonably necessary to provide our services, for example with:

  • payment providers;

  • delivery and fulfilment companies;

  • ecommerce and hosting providers;

  • fraud-prevention providers; and

  • regulators or authorities where required by law.

Under UK data protection rules, an organisation must have an appropriate lawful basis before sharing personal data.

We therefore do not use the inaccurate promise that personal information will “never” be shared without consent, because consent is not the only lawful basis recognised under UK data protection law.

Please review our Privacy Policy for full information about:

  • what information we collect;

  • why we process it;

  • who we may share it with;

  • international transfers;

  • data retention; and

  • your privacy rights.

How can I contact customer service?

You may send enquiries at any time to:

Email: service@jskeuc.com
Website: www.jskeuc.com

We will respond as soon as reasonably possible.

Please include your order number when contacting us about an existing purchase so that we can locate the relevant order more efficiently.