Privacy Notice

Last Updated: August 2026

Thank you for visiting www.jskeuc.com.

We are committed to providing our customers with a secure and convenient online shopping experience while respecting and protecting their personal information.

This Privacy Policy explains how www.jskeuc.com (“we”, “us”, “our” or the “Company”) collects, uses, stores, shares and protects personal information when you visit our website, place an order, communicate with us or otherwise use our services.

This Privacy Policy is intended for customers and visitors in the United Kingdom and should be read together with our Terms of Use, Terms of Purchase, Cookie Policy and other applicable website policies.

We process personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (PECR) and applicable amendments introduced by the Data (Use and Access) Act 2025.

Using our website does not by itself constitute consent to every form of personal data processing. Where consent is legally required, we will request it separately and clearly. Other processing activities may be carried out on another lawful basis, such as contractual necessity, legal obligations or legitimate interests.

Q: What information does the Company collect?

We may collect different categories of personal information depending on how you interact with our website and services.

This may include:

1. Information you provide directly

When you place an order, create an account, contact us, subscribe to communications, participate in promotions or submit reviews, we may collect information such as:

  • your name;

  • email address;

  • telephone number;

  • billing address;

  • delivery address;

  • account information;

  • order information;

  • customer service communications;

  • product reviews and feedback; and

  • marketing preferences.

2. Payment and transaction information

When you make a purchase, we may collect information relating to your transaction, such as:

  • products purchased;

  • order value;

  • payment status;

  • billing information;

  • refunds; and

  • transaction history.

Payment card details may be processed directly by our authorised payment service providers. We may not receive or retain complete card information where payments are handled by a third-party payment processor.

3. Information relating to another recipient

If you purchase a product for another person or ask us to deliver an order to another recipient, we may collect information such as that person's:

  • name;

  • delivery address;

  • telephone number; and

  • other information reasonably necessary to complete the delivery.

You should only provide another person's information where you are authorised to do so.

4. Device and website usage information

When you visit the Site, certain technical information may be collected automatically, including:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • pages viewed;

  • approximate location derived from an IP address;

  • referring website;

  • interactions with website features;

  • session duration;

  • shopping basket activity; and

  • cookie or similar technology identifiers.

Some of this information may constitute personal data under UK data protection law.

5. Information obtained from third parties

Where permitted by law, we may receive information from:

  • payment processors;

  • delivery and logistics providers;

  • fraud-prevention services;

  • analytics providers;

  • advertising and marketing partners;

  • ecommerce service providers; and

  • other organisations that help us operate the Site.

Where we obtain personal information from third parties, we will process it only where we have an appropriate legal basis.

Q: What are my cookie and tracking choices?

We use cookies and similar storage or access technologies to operate, secure and improve our Site.

Cookies may include the following categories:

Strictly Necessary Cookies

These cookies help provide essential website functions, such as:

  • maintaining your shopping basket;

  • remembering your session;

  • processing checkout;

  • maintaining security; and

  • preventing fraudulent activity.

These technologies may be used without consent where permitted by applicable UK law.

Analytics and Performance Technologies

These technologies help us understand how customers use our Site, identify technical problems and improve website performance.

Following changes introduced by the Data (Use and Access) Act 2025, UK law permits certain limited, low-risk storage and access technologies to operate without express consent where the relevant statutory conditions are satisfied. Other analytics technologies may still require consent.

Functionality Technologies

These technologies may remember settings such as:

  • preferred currency;

  • delivery region;

  • language preferences; and

  • other website preferences.

Advertising and Targeting Technologies

These technologies may be used to:

  • measure advertising performance;

  • understand marketing effectiveness;

  • limit repeated advertising;

  • build advertising audiences; and

  • display more relevant advertisements.

Where UK law requires consent for advertising or other non-essential tracking technologies, those technologies will not be activated until you have made the appropriate choice.

Under PECR, valid consent must generally be freely given, specific, informed and demonstrated through a clear positive action. Merely displaying cookie information in a privacy policy is not sufficient to establish consent.

You can manage your choices through our cookie settings where available. You can also change browser settings to block or delete certain cookies, although doing so may affect the operation of some parts of the Site.

Q: How does the Company use my information?

We may use personal information for purposes including:

Order fulfilment

To:

  • process your purchases;

  • confirm orders;

  • collect payments;

  • arrange delivery;

  • provide tracking information;

  • process cancellations;

  • handle returns; and

  • issue refunds.

This processing is generally necessary to perform our contract with you.

Customer service

To:

  • respond to enquiries;

  • investigate complaints;

  • provide after-sales assistance;

  • resolve delivery issues; and

  • manage returns or refunds.

Website operation and improvement

To:

  • operate our Site;

  • maintain website security;

  • analyse website performance;

  • improve navigation;

  • troubleshoot technical issues; and

  • improve our products and services.

Fraud and security prevention

We may process information to detect and prevent:

  • fraudulent transactions;

  • unauthorised account access;

  • payment abuse;

  • malicious activity; and

  • other security threats.

Personalisation

Where permitted, we may use information to:

  • remember customer preferences;

  • customise website content; and

  • recommend products that may be relevant to you.

Marketing

Where permitted by applicable law, we may send information about:

  • products;

  • promotions;

  • special offers;

  • new releases; and

  • other marketing communications.

Marketing communications will be handled in accordance with UK direct marketing requirements.

Legal and regulatory compliance

We may process information where necessary to:

  • comply with legal obligations;

  • maintain tax and accounting records;

  • respond to lawful requests;

  • establish or defend legal claims; and

  • comply with regulatory requirements.

Q: What lawful bases do you rely on?

Depending on the particular processing activity, we may rely on one or more lawful bases under UK data protection law, including:

Contract

Where processing is necessary to fulfil an order or provide a service you have requested.

Legal obligation

Where processing is necessary to meet a legal or regulatory requirement.

Legitimate interests

Where processing is necessary for our legitimate business interests or those of another organisation and those interests are not overridden by your applicable rights and interests.

Examples may include fraud prevention, website security and certain forms of customer analytics or permitted marketing.

Consent

Where we ask you to make a clear choice, for example for certain marketing or advertising technologies.

Where we rely on consent, you may withdraw it at any time.

UK privacy notices are expected to identify the applicable purposes and lawful bases for processing.

Q: What information does the Company share with others?

We do not sell your personal information simply in exchange for money.

We may share personal information where reasonably necessary with selected organisations, including:

Service providers

Such as:

  • payment processors;

  • ecommerce platform providers;

  • delivery companies;

  • warehouses;

  • fulfilment providers;

  • IT and hosting providers;

  • customer service providers;

  • fraud-prevention providers; and

  • professional advisers.

These organisations receive only information reasonably necessary for the relevant service and are expected to process information in accordance with applicable contractual and legal requirements.

Analytics and advertising providers

Where permitted by law and subject to applicable consent requirements, we may work with analytics and advertising providers to measure website activity and marketing performance.

Business transactions

If our business, website or assets are involved in a:

  • merger;

  • acquisition;

  • restructuring;

  • financing;

  • asset sale; or

  • similar transaction,

personal information may be disclosed where reasonably necessary as part of that transaction and subject to appropriate confidentiality and data protection requirements.

Legal and regulatory disclosures

We may disclose personal information where required or permitted by law, including in response to:

  • court orders;

  • regulatory requirements;

  • legally valid government requests; or

  • investigations involving fraud or unlawful activity.

Aggregated information

We may use or share aggregated or anonymised information that no longer identifies an individual.

Q: Will I automatically receive marketing emails or text messages when I place an order?

No.

Placing an order does not automatically mean that you have consented to all future marketing communications.

For individual UK customers, PECR generally requires consent for unsolicited electronic marketing unless an applicable exemption, such as the customer “soft opt-in”, applies.

The soft opt-in may permit marketing of similar products or services to existing customers where the statutory requirements are met, including providing a clear opportunity to opt out when details are collected and in each subsequent marketing message.

Transactional messages such as:

  • order confirmations;

  • payment information;

  • delivery updates;

  • security notices; and

  • customer service communications

are not treated in the same way as promotional marketing where they are genuinely necessary for the service you requested.

You may stop receiving electronic marketing at any time by:

  • clicking the unsubscribe link in an email;

  • following the opt-out instructions in a text message;

  • changing your communication preferences where available; or

  • contacting service@jskeuc.com.

We will honour valid marketing objections and opt-out requests in accordance with applicable law.

Q: How can I access, correct or delete my information?

Subject to applicable legal conditions and exemptions, people in the UK may have rights including:

  • the right to be informed about how their information is used;

  • the right of access to personal information;

  • the right to rectification of inaccurate information;

  • the right to erasure in certain circumstances;

  • the right to restrict processing in certain circumstances;

  • the right to data portability where applicable;

  • the right to object to certain processing, including direct marketing; and

  • rights relating to certain forms of automated decision-making.

You can exercise applicable rights by contacting:

service@jskeuc.com

We may need to request reasonable information to verify your identity before completing a request.

For many UK data protection rights requests, organisations are generally required to respond within one calendar month, although additional time may be available for certain complex or multiple requests.

These rights are not absolute and may be subject to legal exceptions.

For example, we may need to retain certain transaction records where necessary for tax, accounting, fraud prevention or legal compliance purposes even if you request deletion.

Q: What choices do I have about marketing communications?

You can control whether you receive optional marketing communications from us.

Email marketing

You can unsubscribe by:

  • selecting the unsubscribe option contained in a promotional email; or

  • contacting service@jskeuc.com.

SMS marketing

Where we send promotional text messages, you may use the opt-out method shown in the message or contact us.

Direct marketing objection

You have the right to object at any time to the processing of your personal information for direct marketing purposes.

When a valid objection to direct marketing is received, we will stop using your information for that purpose.

The ICO states that organisations must respond to relevant objections without undue delay and generally within one calendar month.

Q: What are my UK privacy rights?

Customers and website visitors in the UK have rights under UK data protection legislation.

These may include rights to:

  • receive transparent information about data processing;

  • access personal information;

  • correct inaccurate or incomplete information;

  • request deletion where applicable;

  • restrict certain processing;

  • object to processing;

  • withdraw consent where consent is relied upon;

  • receive certain data in portable form where applicable; and

  • lodge a complaint about the handling of personal information.

You may contact us at:

service@jskeuc.com

to exercise an applicable right or raise a data protection concern.

Q: How do I make a data protection complaint?

If you are concerned about how we have collected or used your personal information, please contact us first at:

service@jskeuc.com

Please provide enough information for us to understand and investigate your concern.

Under provisions of the Data (Use and Access) Act 2025 that took effect on 19 June 2026, organisations must provide individuals with a clear way to raise data protection complaints.

We will:

  • provide an accessible means of making a data protection complaint;

  • acknowledge receipt of a complaint within 30 days;

  • take appropriate steps to investigate the complaint without undue delay;

  • keep you appropriately informed; and

  • tell you the outcome of our investigation without undue delay.

If you remain dissatisfied, you also have the right to raise your concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Q: What about children's privacy?

Our Site and products are intended for adult customers aged 18 and over.

We do not knowingly seek to collect personal information from children for the purpose of allowing them to make purchases independently.

If we discover that personal information relating to a child has been collected in circumstances where it should not have been, we will take reasonable steps to review and, where appropriate, delete or restrict the information.

Parents or guardians who believe that a child has provided information to us may contact:

service@jskeuc.com

UK organisations should also consider the ICO's Children's Code where an online service is likely to be accessed by persons under 18, even where children are not the intended audience.

Q: How do you protect my information?

We use appropriate organisational and technical measures designed to protect personal information against risks such as:

  • unauthorised access;

  • loss;

  • misuse;

  • disclosure;

  • alteration; and

  • destruction.

Measures may include, where appropriate:

  • encrypted transmission;

  • access controls;

  • secure payment processing;

  • security monitoring;

  • fraud-prevention controls; and

  • internal data-handling procedures.

Where payment information is transmitted through our Site or an authorised payment provider, appropriate encryption and secure transmission technologies may be used.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and devices.

Q: What about links to other websites?

Our Site may contain links to websites or services operated by third parties.

These third-party websites operate independently from us and may have their own:

  • privacy notices;

  • cookie policies;

  • security procedures; and

  • terms and conditions.

We encourage you to review the privacy information of any third-party website before providing personal information.

We are not responsible for the independent data processing practices of third-party websites that we do not control.

Q: Where is my information stored?

Personal information may be processed in the United Kingdom or in other countries where our service providers, ecommerce infrastructure, fulfilment providers or other authorised partners operate.

Where personal information is transferred outside the UK and UK international transfer rules apply, we will use an appropriate transfer mechanism as required by law.

Depending on the circumstances, this may include:

  • UK adequacy regulations;

  • approved contractual safeguards, such as an International Data Transfer Agreement or other permitted safeguards; or

  • another lawful transfer mechanism or exception.

Where appropriate safeguards are relied upon, applicable UK rules may also require an assessment of the protection available for the transferred information.

We do not rely on a statement that your general use of the Site amounts to blanket consent to every international transfer.

Q: How long do you keep my information?

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, regulatory, accounting, tax, fraud-prevention and dispute-resolution requirements.

The exact retention period may depend on factors such as:

  • the type of information;

  • the nature of our relationship with you;

  • whether an order remains active;

  • applicable legal obligations;

  • potential disputes;

  • fraud-prevention requirements; and

  • whether information is required to establish, exercise or defend legal claims.

When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

UK privacy information should explain retention periods or the criteria used to determine them.

Q: What if I access the Site from outside the United Kingdom?

This Privacy Policy has been prepared primarily for users of our services in the United Kingdom.

If you access the Site from another jurisdiction, additional privacy laws may apply depending on:

  • your location;

  • where our business operates;

  • where processing takes place; and

  • the nature of the services being provided.

Where legally required, we may provide additional regional privacy disclosures.

The fact that a customer accesses our Site from another country does not remove any mandatory privacy rights that may apply under applicable law.

Q: How will you notify me about changes to this Privacy Policy?

We may update this Privacy Policy from time to time, including to reflect:

  • changes in applicable law;

  • changes to our services;

  • new technologies;

  • changes in service providers; or

  • changes in our data processing practices.

The latest version will be published on www.jskeuc.com and will show the updated effective or revision date.

Where a change materially affects how we process personal information, we will provide additional notice where required by applicable law.

Where processing requires consent, we will not treat continued use of the Site alone as new consent where the law requires us to obtain a new valid consent.

Q: Whom do I contact about privacy questions, requests or complaints?

If you have questions about this Privacy Policy, wish to exercise a data protection right or want to make a complaint about how we use your personal information, please contact us at:

Email: service@jskeuc.com

Website: www.jskeuc.com

Please include sufficient details for us to identify and respond to your enquiry.

If your concern relates specifically to a data protection complaint, we will handle it in accordance with the complaints requirements that have applied under the Data (Use and Access) Act 2025 since 19 June 2026, including acknowledging the complaint within 30 days and investigating it without undue delay.

You also have the right to complain to the Information Commissioner's Office (ICO) if you are dissatisfied with how your personal information has been handled.

Your Privacy Matters

We aim to use personal information fairly, lawfully and transparently, collect only information reasonably required for legitimate purposes, protect the information entrusted to us and provide customers with meaningful control over their privacy choices.

Last Updated: 13 August 2026