Shipping Policy
When can I expect to receive my order?
Orders are normally processed and dispatched from our warehouse within 3–5 working days after your order has been successfully placed.
Once dispatched, delivery to addresses within the United Kingdom usually takes approximately 7–15 working days, depending on your location, local courier capacity and other logistics conditions.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including customs or border inspections, severe weather, public holidays, peak shopping periods or delays experienced by the courier.
We appreciate your patience if your shipment takes slightly longer than expected.
How can I track my order?
Once your order has been dispatched, you will receive a Shipping Confirmation email containing your tracking number.
You can use this tracking number to check the latest delivery status of your parcel at:
Please allow some time for the tracking information to become active after receiving your dispatch confirmation.
What are your shipping charges?
We currently offer a flat shipping rate of £2.99 GBP for eligible orders delivered within the United Kingdom.
The applicable shipping charge will also be displayed at checkout before you complete your purchase.
Where do you deliver?
We currently deliver to addresses throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland, subject to courier availability.
Certain remote areas, islands or restricted postcodes may require additional delivery time or may not be supported by our logistics partners.
If we are unable to deliver to your address, we will contact you as soon as possible to discuss the available options or make the necessary adjustments to your order.
For further information regarding delivery locations, please contact us at:
Can I change my delivery address?
If you need to amend your delivery address, please contact us before 11:00 p.m. UK local time on the same day that your order is placed.
You can request an address change by emailing:
We will do our best to update your details before the order is processed. However, once an order has entered fulfilment or has already been dispatched, we may no longer be able to change the delivery address.
Can I have my order delivered to an address different from my billing address?
Yes. Your delivery address can be different from your billing address.
Please make sure that the delivery information entered during checkout is complete and accurate to help prevent delays or failed delivery attempts.
When are orders dispatched?
Orders are processed and dispatched on regular working days, Monday to Friday, excluding UK public and bank holidays.
Orders placed during weekends or public holidays will normally begin processing on the next available working day.
Please note that processing and delivery times may be slightly longer during major holidays, promotional events or other periods of unusually high order volumes.